Dialpad

How It Works

Dialpad is the leading Ai-powered customer communications platform that gives businesses the data and tools to grow high-performing sales teams and deliver an amazing customer experience. By seamlessly combining contact center and sales-related functionality with voice, video, and messaging, businesses of all sizes can connect, collaborate, convert, generate insights, and reduce operational complexities—all on one platform. Our human-first Ai, trained on billions of minutes of real business conversations, helps teams unlock customer insights, improve workflows and productivity, and exceed customer expectations at companies like Randstad, RE/MAX, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix.

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Features

All-in-one workspace for team collaboration

Move between calls, messages, and meetings on any device between teams, external partners, and customers. Plus, Dialpad's Ai takes care of the notetaking and transcribes all your conversations in real-time.

Fully integrated contact center with built-in AI tools

Build better agent and customer experiences with live coaching, sentiment analysis, predictive CSAT scoring, and more—all in the same communications platform where you send messages and host meetings.

Sales dialer with live AI-enabled coaching

Give your sales teams the tools to close deals faster. Dialpad's Ai tracks action items and even automatically surfaces scripts when tricky questions come up on prospect calls.

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