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800.755.9169

Verizon IP Contact Center

How It Works

Verizon IP Contact Center (IPCC) Services is a portfolio of interaction services that include VoIP Inbound and IP Interactive Voice Response (IVR). Our network-based portfolio includes VoIP conversion for reliable termination to Session Initiation Protocol (SIP) devices. With IPCC, you gain the benefits of automatic technology upgrades, a fully managed hosted service and secure connectivity on one of the world’s largest IP backbones.

Buy Verizon IP Contact Center Now

Get started with Verizon! Request a free quote and we'll connect you in no time.

Instructions: Click below to provide a few details about your businesses needs. Afterwards, next step to complete your purchase of Verizon IP Contact Center will be sent directly to you.

Gallery

Features

Cost savings

Provides cost savings and leverages Intelligent Routing and network IVR functionality and carrier-grade service benefits of traditional toll-free networks.

Carrier-grade IP infrastructure

Provides high-capacity, native-IP IVR functionality that extends the benefits of IP CPE deployments without added protocol conversions.

Cost savings

Provides cost savings and leverages Intelligent Routing and network IVR functionality and carrier-grade service benefits of traditional toll-free networks.

Network manager (TFNM) customer control

Provides near real-time customer control over toll-free and local numbers and hybrid (TDM and IP) customer contact center locations.

IPCC network service level agreement

Provides motivation to deliver the highest standards of service performance and a framework to process potential service claims.

Network manager (TFNM) customer control

Provides near real-time customer control over toll-free and local numbers and hybrid (TDM and IP) customer contact center locations.

Carrier-grade IP infrastructure

Provides high-capacity, native-IP IVR functionality that extends the benefits of IP CPE deployments without added protocol conversions.

IP intelligent call routing integration

Provides a customer real-time capability to control network-based IPIVR resources to manage the treatment, routing and queuing of their calls, before, during or after they are handled by their contact center agents.

IP intelligent call routing integration

IPCC network service level agreement

Provides motivation to deliver the highest standards of service performance and a framework to process potential service claims.

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CMS Banner

ABOUT US | CONTACT US

800.755.9169

Verizon IP Contact Center

How It Works

Buy Verizon IP Contact Center Now

Get started with Verizon! Request a free quote and we'll connect you in no time.

Instructions: Click below to provide a few details about your businesses needs. Afterwards, next step to complete your purchase of Verizon IP Contact Center will be sent directly to you.

Gallery

Features

Cost savings

Provides cost savings and leverages Intelligent Routing and network IVR functionality and carrier-grade service benefits of traditional toll-free networks.

Carrier-grade IP infrastructure

Provides high-capacity, native-IP IVR functionality that extends the benefits of IP CPE deployments without added protocol conversions.

Cost savings

Provides cost savings and leverages Intelligent Routing and network IVR functionality and carrier-grade service benefits of traditional toll-free networks.

Network manager (TFNM) customer control

Provides near real-time customer control over toll-free and local numbers and hybrid (TDM and IP) customer contact center locations.

IPCC network service level agreement

Provides motivation to deliver the highest standards of service performance and a framework to process potential service claims.

Network manager (TFNM) customer control

Provides near real-time customer control over toll-free and local numbers and hybrid (TDM and IP) customer contact center locations.

Carrier-grade IP infrastructure

Provides high-capacity, native-IP IVR functionality that extends the benefits of IP CPE deployments without added protocol conversions.

IP intelligent call routing integration

IPCC network service level agreement

Provides motivation to deliver the highest standards of service performance and a framework to process potential service claims.

Similar To Verizon

AT&T

AT&T Business Phone

Cloud-based solution that converts traditional analog landline signals to IP & delivers VoIP.

Verizon

Verizon Connected Laptops

Experience the potential of your connected laptop by connecting it to the network America relies on.

Verizon

Verizon POTS Replacement

POTSolve replaces legacy POTS with a wireless, HIPAA/PCI-ready solution, keeping existing apps/numbers with LTE/5G and battery backup.

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Verizon Mobile Device Management

Give your employees the reliable mobile connectivity they need to stay productive while keeping your data protected.

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Manage company mobile devices, rollouts, and applications with no additional hardware investment.

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AT&T SD-WAN Over the Top

Build high-performance WANs using low-cost & commercially available broadband Internet links.